# 2x more supplier invoices paid on time, for the spare parts and services that keep a fleet at sea

A global offshore vessel operator more than doubled the share of its supplier invoices for spare parts and services paid on time, from 29% to 68%.

## Content

A global offshore vessel operator works with suppliers in ports around the world, and keeping them paid on time keeps it a preferred customer: first in line for parts and services when a vessel needs them.

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The challenge

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Every supplier invoice, for spare parts, repairs and port services, landed in a single shared inbox, thousands of emails a day. The finance team reviewed and recorded each one by hand.

An invoice took 34 days to reach accounting, only 29% of suppliers were paid on time, and no one had the time to check invoices against contracts.

Accounting

Shared inbox

Suppliers

What we built

Arrakis partnered with the operator's finance team to take the inbox off their hands. Agents pick up each invoice as it lands, read it, and route it to the right approver, so nothing waits in a shared inbox.

The team stays in command of every approval, without the sorting, the chasing and the re-keying.

Approvers

The impact

Supplier management

## Invoices paid on time

on-time payment rate

On-time payments protect preferred partner standing.

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%

Efficiency

## Faster invoicing

faster invoice to accounting

Invoices reach accounting in under two weeks, not five.

days

Within three months, invoices reached accounting in 12 days instead of 34, and the share of suppliers paid on time more than doubled, from 29% to 68%.

Suppliers get paid when they expect to be, and the finance team spends its time on the invoices that need a person, not on the inbox.